Terms & Conditions
Distinctively Delicious services are hired under the terms and conditions set out below. The payment by any person of any fees and charges for such services shall be deemed to be an acknowledgement and acceptance by such person of these conditions.
QuotationOnce you have discussed your brief, the Distinctively Delicious team will develop a quotation for you based on your individual requirements. This written quotation will remain valid for thirty (30) days from date of issue. In the instance that the event brief alters, we will review and reissue the quotation.
PricesWhile all attempts are made to maintain published prices, they may be subject to change at the discretion of Distinctively Delicious.Should prices differ, the client will be informed before the event date. Prices do include GST.
Children 5 -10 years and under will receive a 50% discount off the adult rate. Where and when appropriate Children will be charge full price for Crockery and Cutlery. Children 0 – 4 years will be no charge. Individual circumstances need to be considered as, if there are many 0 - 4 years this will effect the overall food allowance and as such should be discussed.
Confirmation of BookingDistinctively Delicious considers confirmation of the event upon receipt of these terms and conditions signed and accompanying payment of the requested deposit by the due date specified. Failure to adhere to this procedure may result in Distinctively Delicious being forced to cancel the event.
Payment Terms As many costs are incurred prior to the event date, Distinctively Delicious has the following payment terms:
A deposit, based on a minimum of 25% of total quotation costs, is required to confirm your event. For Pre Approved Corporate clients (ABN applicable) full payment of all known costs is payable up to seven (7) days after your event date. For private clients full prepayment of all known costs is payable seven (7) days prior to the event date. Payment can be made by direct debit or cash. Outstanding accounts may incur a charge of an additional 10% of the total invoice. Exceptions to this clause may occur in the instance where approval has been provided by Distinctively Delicious.
CancellationIn the instance that you need to cancel your event, the following conditions will apply:
All cancellations must be discussed with the Catering Director – Debra Maillet +61 478 889 807.If cancellation occurs more than thirty (30) days prior to the event date, 100% of the deposit will be refunded. If cancellation occurs 15 - 30 days (inclusive) prior to the event date, 50% of the deposit will be refunded. If cancellation is received less than seven (7) days prior to the event date, the cancellation fee will consist of the total deposit being forfeited. Where circumstances beyond Distinctively Delicious' control prevent Distinctively Delicious from fulfilling any obligations, Distinctively Delicious will be released from this agreement without penalty.
Confirmation of Guest NumbersTo ensure maximum value and efficiency for you, Distinctively Delicious requires confirmation of final minimum numbers attending your event at least seven (7) days prior to the event date. At this point numbers may increase, however they cannot decrease due to planning and purchasing etc.
Staff Charges where ApplicableShould the event brief fall outside our minimum numbers or package costing, a service charge may apply. These charges will be calculated on an individual event basis.
Events finishing beyond the allocated staffing time will incur a service charge, charged per hour or part thereof. If additional staff are requested a charge may apply.Surcharges will apply for all events held on public holidays (20%), this surcharge is calculated on the total food and beverage spend.
Liquor Licence, Responsible Service of Alcohol & Disorderly ConductThe clients, guests and any other persons attending the function are financially responsible for any damage sustained during the course of the function.
To the maximum extent of the law, Distinctively Delicious, Debra Maillet or staff shall not be liable for the consequences of any misconduct, negligence, error, omission or forgetfulness on the part of the client or invitee whatsoever, howsoever arising.It is the policy of Distinctively Delicious to serve the guests in a responsible, friendly and professional manner. Staff are not to serve alcoholic beverages to guests under the age of 18 years or the guests in a state of intoxication.It is the policy of Distinctively Delicious that no alcohol supplied is left at the event.Notwithstanding, the client, guests or invitee shall indemnify, and keep indemnified Distinctively Delicious, Debra Maillet or staff from and against all and any action claims, demands, losses, damages, costs and expenses for which Distinctively Delicious shall or may become liable in respect of, or arising from the death of, or injury to, any person or loss of, or damage to, the property of any person arising from, or out of any misconduct, negligence, error, omission or forgetfulness on the part of the client, guests or any invitee. DamagesDistinctively Delicious shall not be liable for any loss or damage sustained by the client or by any person, firm or corporation supplying any client. The client shall be responsible for the cost of making good any damage or loss.
Charges Post EventDistinctively Delicious prepares a banquet event order for every event that we are involved with, this does not include drop off catering. The event order outlines our arrival times and departure times and should the event runs over time through no fault of Distinctively Delicious we reserve the right to charge for additional costs that are incurred such as staffing fees. Staff fees are charged in hourly blocks or part thereof.
IndemnityThe client uses and occupies any venue booked at their own risk. The client hereby indemnifies Distinctively Delicious and agrees to keep Distinctively Delicious indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against Distinctively Delicious and/or incurred arising out of injury or damage to any person or property from or during the use of any venue.
By agreeing to use the services of Distinctively Delicious you acknowledge and accept the terms & conditions as set out.